Classic Holly Berries Christmas Winter Pattern Design Area Rug Carpet Home Decor

All of our Rugs are custom-made-to-order and handcrafted to the highest quality standards.

• Features: Bright colors, modern fashion, material soft and comfort, not ball, do not fade.
• Cleaning Way: A little dust vacuum cleaner can clean up. Stains below 40-degree warm water can be suitably used for some neutral detergent.
• Material: Crystal velvet/Non-slip rubber.
• Each rug is made from luxurious plush velour and features a premium heat dye sublimation print for long-lasting color vibrancy.
• A low-profile pile height of .4 inch makes this rug look great in any room and perfect for placing under furniture.
• The underside is constructed from high-quality epoxy for a non-slip grip and extra durability.
• Stain-resistant material makes cleaning a breeze – use a damp cloth with mild soapy water to clean (avoid bleach) and let air dry.
• Rugs arrive vacuumed sealed for protection during the shipping process – once opened rugs may take up to 24 hours to lay flat. We recommend a light vacuuming of the rug to assist in the settling process.

OVERVIEW

Welcome to NHALAHOME! We are committed to providing you with a seamless shopping experience, including fast and reliable shipping. This Shipping Policy outlines the details of our shipping procedures and practices.

SHIPPING METHODS AND RATES

1. Shipping Methods

We offer various shipping options to ensure that your order reaches you in a timely manner. Our available shipping methods include:

• Standard Shipping: Typically delivers within 5-7 business days.
• Expedited Shipping: Typically delivers within 3-5 business days.

Shipping methods and availability may vary based on your location and the items in your order.

2. Shipping Rates

• Standard Shipping: Free
• Expedited Shipping: 6.99$

3. Shipping Parties:

We use the following shipping parties: 

• United States Postal Service (USPS)
• United Parcel Service (UPS)
• FedEx
• DHL Express
• Amazon Shipping
• Regional Carriers (e.g., LaserShip, OnTrac)

ORDER PROCESSING

1. Processing Time

Orders are processed within 1-2 business days from the date of purchase. Please note that order processing times may be longer during peak periods or holidays.

2. Order Cutoff Time: 10:00 PM (UTC-7)

3. Order Confirmation

Once your order is placed, you will receive an order confirmation email with details about your purchase and estimated delivery time.

ORDER TRACKING

1. Tracking Your Order

After your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment.

To track your order:

• Click on the tracking link provided in your shipping confirmation email.
• Enter the tracking number on the carrier’s website (e.g., UPS, FedEx, USPS) if the link is not directly provided.
• Check the status of your shipment and get updates on its delivery progress.

2. Tracking Issues

If you experience any issues with tracking or if the tracking information is not updating, please contact us at [email protected] 

We will assist you with resolving any issues or obtaining more information from the carrier.

DELIVERY

1. Delivery Time

Delivery times vary based on the shipping method selected and your location. The estimated delivery time for each shipping method is provided at checkout. Please note that these are estimates and actual delivery times may vary due to factors such as weather conditions, carrier delays, or other unforeseen circumstances.

2. Delivery Issues

• Missing or Lost Packages: If your package is missing or lost in transit, please contact us as soon as possible. We will work with the carrier to investigate and resolve the issue.
• Damaged Packages: If your package arrives damaged, please contact us immediately with photos of the damaged items and packaging. We will assist you with the return or replacement process.

SHIPPING RESTRICTIONS

1. Domestic Shipping

We currently ship to addresses within the United States, including Alaska and Hawaii. We do not ship to P.O. Boxes or APO/FPO addresses.

2. International Shipping

At this time, we do not offer international shipping. We are only able to fulfill orders within the United States.

CONTACT US

If you have any questions or concerns about our shipping policy, need assistance with your order, or have issues with order tracking, please contact us at:

EMAIL: [email protected]

ADDRESS: 3222 W Runion Dr, Phoenix, AZ 850273025, United States

At NHALAHOME, we are committed to offering high-quality home decor products and ensuring your satisfaction. If you are not fully satisfied with your purchase, we provide a return and refund policy to address any concerns. Please review the details below.

RETURN ELIGIBILITY

1. Return Period
   You may return your item within 30 days of the original purchase date. Returns outside of this period will not be accepted.
2. Condition of Items
   To be eligible for a return, the product must be unused, in its original condition, and in the original packaging. Items that show signs of wear, damage, or alteration may be disqualified from returns.
3. Non-Returnable Items
   The following items cannot be returned:

• Items that have been customized, altered, or damaged.
• Products missing original packaging, tags, or accessories.
• Items purchased on sale or with promotional discounts.

RETURN PROCESS

1. Initiate a Return
   To start a return, please contact our customer service team at [email protected] with your order number and reason for the return. We will provide a return authorization and further instructions.
2. Return Shipping
   Customers are responsible for the return shipping costs unless the item is defective or the return is due to an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of the returned item.
3. Packing Your Return
   Pack the item securely in its original packaging, including all accessories, tags, and documentation. Make sure the package is sealed properly to avoid any damage during transit.
4. Processing Your Return
   Once we receive and inspect the returned item, we will process your refund or exchange within 5-7 business days. You will receive an email notification once your return has been processed.

REFUNDS

1. Refund Method
   Refunds will be issued to the original payment method used at the time of purchase. It may take additional time for your bank or credit card company to process and post the refund.
2. Refund Amount
   The refund will cover the cost of the item minus any shipping fees. If the return is due to a defect or an error on our part, the return shipping cost will also be refunded.

DEFECTIVE OR DAMAGED ITEMS

1. Reporting Defects
   If you receive a defective or damaged item, contact us within 7 days of receiving it at [email protected] . We will arrange for a replacement or a refund.
2. Return Shipping for Defective Items
   For defective or damaged items, we will cover the return shipping cost. A prepaid return label and instructions will be provided.

CONTACT US

For any questions or assistance with returns or exchanges, feel free to contact our customer service team:

Email: [email protected]

Manufacturer Address: 1202 Harris St, Houston, TX 77020, United States