Create a warm and inviting space with our home decor!

At NHALAHOME, we are committed to offering high-quality home decor products and ensuring your satisfaction. If you are not fully satisfied with your purchase, we provide a return and refund policy to address any concerns. Please review the details below.

RETURN ELIGIBILITY

1. Return Period
You may return your item within 30 days of the original purchase date. Returns outside of this period will not be accepted.

2. Condition of Items
To be eligible for a return, the product must be unused, in its original condition, and in the original packaging. Items that show signs of wear, damage, or alteration may be disqualified from returns.

3. Non-Returnable Items
The following items cannot be returned:

• Items that have been customized, altered, or damaged.

• Products missing original packaging, tags, or accessories.

• Items purchased on sale or with promotional discounts.

RETURN PROCESS

1. Initiate a Return
To start a return, please contact our customer service team at [email protected] with your order number and reason for the return. We will provide a return authorization and further instructions.

2. Return Shipping
Customers are responsible for the return shipping costs unless the item is defective or the return is due to an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of the returned item.

3. Packing Your Return
Pack the item securely in its original packaging, including all accessories, tags, and documentation. Make sure the package is sealed properly to avoid any damage during transit.

4. Processing Your Return
Once we receive and inspect the returned item, we will process your refund or exchange within 5-7 business days. You will receive an email notification once your return has been processed.

REFUNDS

1. Refund Method
Refunds will be issued to the original payment method used at the time of purchase. It may take additional time for your bank or credit card company to process and post the refund.

2. Refund Amount
The refund will cover the cost of the item minus any shipping fees. If the return is due to a defect or an error on our part, the return shipping cost will also be refunded.

DEFECTIVE OR DAMAGED ITEMS

1. Reporting Defects
If you receive a defective or damaged item, contact us within 7 days of receiving it at [email protected] . We will arrange for a replacement or a refund.

2. Return Shipping for Defective Items
For defective or damaged items, we will cover the return shipping cost. A prepaid return label and instructions will be provided.

CONTACT US

For any questions or assistance with returns or exchanges, feel free to contact our customer service team:

Email: [email protected] 
Address: 3222 W Runion Dr, Phoenix, AZ 850273025, United States